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LYNNE O'CONNOR

Technical Writer • Marketing Communications "Jane of All Trades"

Marketing Technologist • Content Strategist • Content Management and Marketing

Cultural Liaison • Writer • Editor
technical documentation, help systems, white papers
video tutorials, technical illustration, web content
blog articles, promotional content

Multimedia Content Producer • UX • Branding and Style
print and digital media, user interface design
video and audio post-production

Project Manager • Designer • Administrator
large-scale communications projects, websites, blogs
video/audio production

RESUME

ABOUT LYNNE O’CONNOR

Throughout her career, Lynne has applied her innate ability to communicate with people across all tiers of technical expertise to bridge the gap between software developers and end-users as a “cultural liaison” by writing computer software manuals and help systems and providing technical support and hardware/software training.


In the mid-1990s, Lynne found the Internet to be the perfect medium in which to exercise her aptitude in technology and promotion, and incorporate her artistic skills, by developing websites and Internet marketing campaigns for employers and clients.


During the evolution of the Internet into the Web 2.0 era and the rise of social media, Lynne continued to keep her finger on the pulse of new technology and its impact on contemporary culture. She started her own Internet marketing firm in 2008 and became a Certified Inbound Marketing Professional in 2009.


Now, with a portfolio that includes technical and creative communication, website design, print and digital graphic design, video and audio production, and social media marketing, Lynne is ready to make her next career move in Technical Writing and Marketing Communications.

Her Story
1975

Budding Entrepreneur

Lynne begins working in marketing and promotions by helping her mother with the family-owned dance studio and gets her hands on new technology when her stepfather, and electronics technician, teaches her how to solder solid state electronic circuitry, build a radio on a breadboard, and play text-based “adventure” games on a Teletype terminal.

1982

Computer Science Engineering at ASU

Lynne graduates a year early from high school (later to find out that her GPA of 4.823/5.000 ranked her 12th in her class – in the top 3% – when everyone else finished high school) and tests into the highest level math class open to freshmen (Advanced Calculus) at Arizona State University. She moves from rural Illinois to Arizona to begin coursework for a Computer Science Engineering degree.

1987

Graduates with B.S. Marketing Degree

A core class in CSE (assembly language) gets the better of Lynne and she changes her major to Business. She puts herself through school by working 30+ hours a week and with the help of government financial aid, completing a Bachelor of Science degree in Marketing from ASU.

1988

Marketing Assistant

from 8/88 to 2/89

at AMERICAN CYBERNETICS, INC., Tempe AZ

1989

Communications Coordinator

from 2/89 to 2/90

at CONCEPT ADMINISTRATORS, Sacramento CA

1990

Technical Writer

from 2/90 to 9/90

at HANSEN TECHNOLOGIES, Sacramento CA

1993

Food and Beverage Manager

from 2/93 to 2/94

at AMF BOWLING CENTER, Longwood FL

1994

Technical Writer

from 3/94 to 2/95

Software Trainer • Technical Support
at RUPP TECHNOLOGY CORPORATION, Phoenix AZ

1995

Applications Specialist

from 2/95 to 10/95 & 10/96 to 9/97

Technical Writer • Software Trainer • Technical Support
at FOROB, INC., Scottsdale AZ

Over-the-Road Truck Driver

from 1/96 to 6/96

at DICK SIMON TRUCKING, Salt Lake City, UT

1997

Technical Writer • Marketing Coordinator

from 9/97 to 5/98

at AMERICAN CYBERNETICS, INC., Tempe AZ

1998

Administrative Assistant

from 11/98 to 6/99

at EMMONS ARCHITECTS, Portland OR

Website Coordinator

from 11/98 to 7/00

Content Manager • Website Designer
at PARROTT CREEK CHILD & FAMILY SERVICES, Portland OR

1999

Website Designer

from 7/99 to 7/00

Office Assistant • Technical Support • Bookkeeper
at RESTAURANT SERVICES, INC., Portland OR

2000

Technical Writer

from 8/00 to 7/07

Copy Writer • Editor • Website Designer • Graphic Designer
FREELANCE – Bethlehem PA – Tempe AZ

2007

Phlebotomist

from 3/07 to 5/07

at PHOENIX INDIAN MEDICAL CENTER, Phoenix AZ
and SONORA QUEST LABORATORIES via ON ASSIGNMENT HEALTHCARE, Scottsdale AZ

Art Director

from 8/07 to 3/08

Writer • Website Designer • Project Manager • Software Trainer
at INFLUENCE AT WORK, LLC, Tempe AZ

2008

Technical Writer • Marketing Consultant

from 3/08 to present

Technical Writer •Marketing Consultant • Copywriter • Pro Blogger • Content Manager • Multimedia Producer • Project Manager • Graphic/Web Designer
at ROBINS EGG MULTIMEDIA, LLC

2010

Graphic Designer

from 10/10 to 12/10

at GOODWILL INDUSTRIES via SNELLING STAFFING SERVICES, Macon GA

Marketing and Communications Administrator

from 12/10 to 2/12

Copywriter • Content Manager • Graphic/Web Designer • Project Manager • Multimedia Producer
at NATIONAL ASSOCIATION OF TEACHERS OF SINGING, INC., Jacksonville FL

2012

Quality Control Analyst • Technical Writer

from 4/12 to 7/12

ninety-day contract at LENDER PROCESSING SERVICES, INC. via APPLEONE, Jacksonville FL

Web Content Coordinator

from 8/12 to 11/12

Content Manager • Project Manager • Pro Blogger • Copywriter
at VAST BRIDGES, INC., Jacksonville FL

2013

Technical Writer at GE

from 9/13 to 9/14

One-year contract at GE Bently Nevada, Minden, NV

2014

Technical Writer at Intel

FROM 9/14 to 1/16

Converted to permanent (Human Factors Engineer) from contract (Technical Writer) in April 2015 at Intel Corporation, Hillsboro, OR

2016

Technical Writer at American Express

from 07/16 to present

Contract via IntraEdge to work with Big Data teams to develop documentation of requirements, specifications, and procedures in Confluence knowledge management system.

Next?

SOFTWARE SKILLS

Content Development • Graphic Design • Multimedia Production

Adobe Creative SuiteExpert
InDesignExpert
PhotoshopAdvanced
IllustratorAdvanced
Premiere ProIntermediate
After EffectsIntermediate
AuditionIntermediate
Acrobat ProExpert
FireworksExpert
LightroomIntermediate
BridgeAdvanced
Adobe RoboHelpExpert
CaptivateExpert
AuthorWareExpert
FrameMakerIntermediate
Madcap FlareExpert
TechSmith CamtasiaExpert
TechSmith SnagItExpert
Telestream ScreenFlowExpert
Google DocsExpert
Google SheetsExpert
QuarkXPressIntermediate
Apple SuitesExpert
Final CutIntermediate
MotionIntermediate
LogicIntermediate
QuickTimeAdvanced
iMovieExpert
GarageBandIntermediate
PhotosExpert
PagesExpert
NumbersExpert
KeynoteExpert
WordPerfectAdvanced
Axure RP 7Intermediate
Balsamiq MockupsIntermediate
Microsoft OfficeExpert
WordExpert
ExcelAdvanced
PowerPointExpert
PublisherAdvanced
VisioIntermediate
AccessIntermediate
MovieMakerExpert
PreziIntermediate
SlideShareAdvanced

Website Design • Web Development • Content Management

WordPressAdvanced
JoomlaIntermediate
DrupalIntermediate
BootstrapIntermediate
Adobe DreamweaverAdvanced
Adobe Business CatalystAdvanced
VolusionAdvanced
MagnetoAdvanced
Google AnalyticsIntermediate
Google Webmaster ToolsIntermediate
AlfrescoAdvanced
Radius Web ToolsAdvanced
b2evolutionAdvanced
NucleusAdvanced

Project Management • Collaboration

Microsoft OutlookExpert
Microsoft SharePointAdvanced
VS Team Foundation ServerIntermediate
BasecampAdvanced
JiveAdvanced
Atlassian ConfluenceAdvanced
Atlassian JIRAAdvanced
Gemini Project TrackerIntermediate
Google DriveExpert
Google GmailExpert
Google CalendarExpert

Customer Relationship Management (CRM) Systems • Marketing Automation • Social Media Marketing

SalesforceAdvanced
Constant ContactExpert
HubspotIntermediate
MarketoIntermediate
HootSuiteExpert
TweetDeckExpert
FacebookAdvanced
TwitterAdvanced
TumblrIntermediate
LinkedInExpert
Google+Advanced
YouTubeExpert
VimeoExpert
SoundCloudAdvanced
InstagramAdvanced
PinterestAdvanced
FlickrAdvanced
YelpIntermediate
FourSquareIntermediate

PORTFOLIO

TESTIMONIALS

From the first day we worked together I was impressed with Lynne’s ability to relate to clients and understand their concerns, and then to work patiently with them to find a solution. She was incisive and articulate, and had a real knack for taking the complex and opaque and making them easily understood. She also had a great work ethic, and always seemed to work harder than anyone else to be good at her job. However, I most appreciated that she was an authentic and sincere colleague, and a real pleasure to work with.

— David Newton, Analytics Manager, Computer Sciences Corporation


In addition to producing excellent documentation and relating well with clients, Lynne provided thoughtful, well-researched recommendations outside her job scope. She is professional in her attitudes but also warm and generous with others which makes her a person with whom colleagues and clients want to work.

— Sher Hurlburt, President, Forob, Inc.


I worked with Lynne when she was our Marketing and Communications Administrator at National Association of Teachers of Singing. She has excellent skills in web design, graphic design, and content management. I collaborated with her on various projects and enjoyed working with her; she is detail oriented, creative, and an excellent writer. Lynne also developed and implemented new social media and email marketing campaigns for our organization, and she did an excellent job. I would recommend Lynne to anyone looking for a dependable, creative person with a variety of excellent skills.

— Deborah Guess, Director of Operations, NATS, Inc.


From discovery sessions, development, QA and production support, she has proven the ability to manage time lines, complete tasks, and produce quality results. Lynne is a self-starter who can be trusted to complete tasks on deadline with minimal oversight. She is also not afraid to speak her mind when she sees inconsistencies or potential road blocks, which makes her a valuable asset to any development or management team. Lynne was a key part of the success of our projects and for this reason I recommend her without reservation for a wide range of positions within technical writing, project management, quality assurance and intellectual property management (copywriting). I believe she would be an asset for any company.

— Todd Farran, Consultant, CedarCrestone Inc.

Download a letter of reference from Mr Farran.


While not a programmer herself, she was extremely capable in developing proficiency with complicated software to author and revise help systems and manuals, as well as test alpha and beta versions to discover bugs and improve the user interface. Her effectiveness in communicating with our programming and support team focused on developing clear, detailed, and comprehensive solutions that improved the value of the end-product and enhanced service-after-the-sale. I highly recommend her as an effective communicator and versatile member of a software development team. She is a consummate professional, helpful, friendly, and enthusiastically takes on new tasks.

— John Perona, Director of SalesLogix Product Development, Sage Software


Lynne was very good with our customers and understood that sometimes the customer just needed a bit of ‘hand holding’ while learning about their new software. Before Lynne joined Rupp Technology, our documentation was incomplete and lacked the finesse it needed. Lynne did a great job of updating and managing our documentation, and her efforts helped us all. I recommend Lynne to anyone that is looking for someone that listens and learns from both your internal teams and your external customers. This mix can be a challenge, but Lynne did it very well.

— Mark Mahoney, Data Manager, ConocoPhillips


We had web skills in our organization, but our efforts were falling short. Lynne changed all of that. It was evident that she knew how to help an organization become web competent and succeed. Thanks to Lynne, we were successful in our mission and met our goals. Lynne is a hard worker and even more of an expert than she was a few years ago. I encourage you to employ her skills to solve your challenges. Lynne has the technical skills to make a difference.

— Tom Brady, Former Executive Director, FolkTime


As owner of Stage Door Access in NYC, I thoroughly enjoyed collaborating with Lynne to develop a partnership with National Association of Teachers of Singing and formulate a mutually beneficial sponsorship of NATS’ first National Music Theater Competition. Her creative approach and enthusiastic communication style facilitated a relationship that will prevail for years to come. Lynne’s warm and engaging personality is conveyed over telephone and email with professionalism, tact, and integrity. If she were to relocate to NYC, I would invite her to join our team without hesitation.

— Ryan Saab, Owner, Stage Door Access


As a CMCT for Influence At Work I relied heavily on Lynne’s work when conducting POP workshops. The presentations she developed were user friendly for the trainers and engaging for students. If you hire Lynne you will appreciate her creativity.

— Brian Ahearn, Senior Sales Consultant, State Auto Insurance


Her professionalism and work ethic are strong… Her calm demeanor and professionalism are appreciated. Lynne is a creative inpidual and as such has applied her considerable skills in this area to bring together and integrate the look and design of a variety of published materials. She is building a strong social media network for NATS and has contributed constructive ideas to areas outside her purview in the office. [Her strengths include]: strong design and project management skills, excellent understanding of media trends and social media, ability to work on many projects at once.

— Allen Henderson, Executive Director, NATS, INC.

Download a letter of reference from Allen Henderson


Lynne has the professional ability to be creative, write from any personae, self manage, manage others, create processes/procedures to keep a steady workflow and get things done, and works hard to ensure the job gets done, right. I recommend any employer to seriously consider Lynne to head up their content department.

— Scott Michie, Operations Director, VAST BRIDGES, INC.


Lynne… showed herself to be highly skilled in the IT realm for which she was hired. In addition to her skills, she also exhibited levels of conscientiousness, enthusiasm, and focus that further enhanced her worth to the organization.

— Robert B Cialdini, PhD, President, INFLUENCE AT WORK

Download a letter of reference from Dr Cialdini.


I was hired by NATS to provide website support. Lynne was in charge of communicating website issues to myself that were reported by NATS members and staff. Lynne has done an excellent job in documenting the issues, testing and verifying tasks upon completion. Lynne was also available for any discussions by phone or Skype which helped expedite the work from our end.

— Jacob Hodara, Joomla! CMS Designer/Developer, jh! design


I was very much impressed with your presentation; it showed extensive knowledge, along with excellent preparation and content. You must have noticed the rapt attention of your audience.

— Richard Sjoerdsma, Editor-in-Chief, Journal of Singing


Thank you for making the first half of 08 so successful for all of us at IAW. Your positive attitude, creativity and insights make us all better… You under-promised and over-delivered!

— Bobette Gorden, Vice President, INFLUENCE AT WORK


Lynne and I met when I was doing my Influence training at Arizona State University – she managed all aspects of the presentation and collateral work provided to all of us in a highly professional and personable manner. Highly recommended!

— Stephen Denny, Founder, Decision Triggers


Thank you, Lynne! I think your work with NATS’ social networking has really helped a lot of members feel more connected to the organization!

— Ellie Seligmann, Colorado Chapter President, NATS, INC.


[Your video production workflow is] extremely logical, well organized and exciting to have this ability applied towards the RCIA mission. You are a great addition to the team. Thank you for your service!

— Carol Springer Sargent, RCIA Sponsor Coordinator, St Joseph Catholic Church


Your graphic design work was great with the newsletter! Click through rose 47% while sales rose 18% when compared to Sep1st!

— Ryan Hogan, CEO, WarWear.com


[She is a] true professional. Lynne overdelivered and was really efficient. I can’t praise her enough. Will definitely be using her again!

— John Hartie, Director, Fusionetics


Lynne is a wonderful and reliable person, she is a great addition to any team!

— Erin Lehnus, Packaging Maven, Columbia Sportwear


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