3/94 – 2/95
Technical Writer
Software Trainer • Technical Support
RUPP TECHNOLOGY CORPORATION, Phoenix AZ

  • Writing and design of end-user software manual supplements, revisions, and technical articles
  • Development of database for help desk call tracking, knowledge base, trend reporting
  • Writing of internal training manuals
  • Conducted live training sessions for internal marketing staff
  • Provided end-user software technical support
  • Software/Tools Used – Microsoft Office (Access, Word, Excel, Outlook)