7/16 – present
Technical Writer
American Express via IntraEdge, Phoenix AZ

  • Technical Writing: Contracted to work with Big Data teams to develop documentation of requirements, specifications, and procedures in Confluence knowledge management system.
  • User Experience Design: Developed Confluence Style Guide and related training materials in compliance with corporate communications guidelines.
  • Content Management: Converted and reorganized hundreds of Word and Excel documents from SharePoint to Confluence in a consistent format, rewriting much of the content to improve readability and usability in compliance with AP Stylebook.
  • Software/Tools Used: Confluence, Word, Excel, PowerPoint, Visio, SnagIt