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September 5 1997

9/97 – 5/98 Technical Writer • Marketing Coordinator AMERICAN CYBERNETICS, INC., Tempe AZ Revision of online help system for programmer’s text editor Writing and design of new User Guide Provided internal software technical support and training Copywriting and design of[…]

January 5 1996

10/95 – 12/95 Class A Tractor/Trailer Operator Program Certificate of Completion from WESTERN TRUCK SCHOOL, Phoenix AZ 1/96 – 6/96 Over-the-Road Truck Driver at DICK SIMON TRUCKING, Salt Lake City UT Drove 18-wheeler “over-the-road” solo and on a team Picked up and[…]

February 5 1995

2/95-10/95 10/96-9/97 Applications Specialist Technical Writer • Software Trainer • Technical Support FOROB, INC., Scottsdale AZ Writing and design of new end-user training guide and online help system Development of end-user training program for time tracking software Design and development of[…]

March 5 1994

3/94 – 2/95 Technical Writer Software Trainer • Technical Support RUPP TECHNOLOGY CORPORATION, Phoenix AZ Writing and design of end-user software manual supplements, revisions, and technical articles Development of database for help desk call tracking, knowledge base, trend reporting Writing[…]

February 5 1993

2/93 – 2/94 Food and Beverage Manager AMF BOWLING CENTER, Longwood FL Managed snack bar and lounge for 48-lane bowling center Supervised 20 employees Software/Tools Used – Microsoft Office (Word, Excel, Outlook)

February 5 1990

2/90 – 9/90 Technical Writer Software Trainer • Technical Support HANSEN TECHNOLOGIES, Sacramento CA Writing of new end-user manuals for Fleet and Street management software Development of new standard design and layout for software manuals Revision of existing manuals to[…]

February 5 1989

2/89 – 2/90 Communications Coordinator Software Trainer • Technical Support CONCEPT ADMINISTRATORS, Sacramento CA Development and implementation of internal and external written communication procedural standards Design, writing, and editing of internal newsletter Recommendation of computer hardware and software Training and[…]

August 5 1988

8/88 – 2/89 Operations Administrator Marketing Assistant • Graphic Designer AMERICAN CYBERNETICS, INC., Tempe AZ Design of printed marketing collateral Office management, bookkeeping, shipping and receiving Software/Tools Used – PageMaker, WordPerfect, QuickBooks

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