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LYNNE O'CONNOR

Project Manager • Business Systems Analyst

I facilitate success in collaboration

to design and optimize experience-first systems and processes, specializing in solving problems through strategic communications, program-product-project management, team culture, and engagement.

Over fifteen years experience leading collaboration with executive leadership, cross-functional teams, and other stakeholders to design, develop, and implement user-centric systems in software and hardware technologies; expertise in requirements elicitation and analysis, workflow and process analysis, user story and use case creation, test case and user acceptance testing development and execution, technical content development for end-users and customers.

Cultural Liaison • Writer • Editor

technical documentation, help systems, white papers
video tutorials, technical illustration, web content
blog articles, promotional content

Multimedia Content Producer • UX • Branding and Style

print and digital media, user interface design
video and audio post-production

Developer • Designer • Administrator

large-scale communications projects, websites, blogs
video/audio production

RESUME

ABOUT LYNNE O’CONNOR

Throughout her career, Lynne has applied her innate ability to communicate with people across all tiers of technical expertise to bridge the gap between software developers and end-users as a “cultural liaison” by writing computer software manuals and help systems and providing technical support and hardware/software training.


In the mid-1990s, Lynne found the Internet to be the perfect medium in which to exercise her aptitude in technology and promotion, and incorporate her artistic skills, by developing websites and Internet marketing campaigns for employers and clients. During the evolution of the Internet into the Web 2.0 era and the rise of social media, Lynne continued to keep her finger on the pulse of new technology and its impact on contemporary culture. She started her own Internet marketing firm in 2008 and became a Certified Inbound Marketing Professional in 2009.


Having built a portfolio that includes technical and creative communication, website design, print and digital graphic design, video and audio production, and social media marketing, Lynne transitioned to project management and business systems analyst roles with several large organizations. Now, with over fifteen years of experience in planning, organizing, and leading high-visibility and -impact, large-scale and -budget, plan- and change-driven information technology initiatives, programs, products, projects, and tasks, Lynne is exploring new opportunities in a post-pandemic world.


EDUCATION AND AFFILIATIONS

  • Arizona State University: Bachelor of Science in Business Marketing (with emphasis on Computer Science Engineering)
  • Memberships: Project Management Institute®, International Consortium of Minority Cybersecurity Professionals, Agile Alliance, Women in Agile, Network for Change and Continuous Innovation, Women in Technology International

CERTIFICATIONS AND LEARNING PATHWAYS


SUMMARY OF QUALIFICATIONS

  • Over fifteen years of experience in planning, organizing, and leading high-visibility and -impact, large-scale and -budget, plan- and change-driven information technology initiatives, programs, products, projects, and tasks for organizations that include UC Davis Health, Intel, General Electric, and American Express to
    • facilitate intra- and inter-team cooperation, collaboration, communication, and engagement amongst executive leadership, stakeholders, product owners and managers, subject matter experts, solution architects, software developers, hardware designers, testers, customers, and end-users on cross-functional teams in matrixed environments;
    • expertly apply project management and analytical approaches and methodologies (e.g., Agile, Agile Scrum, waterfall, and hybrid) with a focus on user-centric design and user experience fundamentals to develop and implement rapid and iterative delivery of business and technology systems that include software applications and underlying technology systems such as servers, storage, and databases; and
    • meet broad and diverse scope, schedule, and budget requirements that prioritize alignment and cohesion with organizational strategies and goals, continuous improvement, reduced cost and complexity, and increased output, efficiency, quality, and accuracy.
  • Demonstrated project management and business systems analysis competency in driving multiple concurrent and complex process and structure improvement initiatives with competing priorities for on-time, in-budget meeting of goals and objectives through
    • planning, prioritizing, facilitating, and managing collaborative meetings, workloads, and schedules to enable clear communication and timely task completion;
    • analyzing systems and identifying problems to design creative solutions;
    • eliciting preparing, organizing, analyzing, and maintaining strategic communications, project plans, and documentation deliverables that include financial analysis and budgets, specifications and requirements, business and application workflows, process workflow diagrams, data mapping diagrams, network and topology diagrams, equipment inventories, database structure and schema, use case modeling, user stories and narrative descriptions, acceptance criteria, system implementation plans, integrated reporting and business analytics, training materials, and end-user documentation;
    • ensuring that project deliverables across various media and platforms meet business and customer specifications and adhere to standards for quality, consistency, clarity, format, style, and brand compliance while tracking effort and progress through creation, approval, delivery, maintenance, and update lifecycles in organized archival file systems; and
    • developing and executing test plans with user acceptance testing followed by leading, organizing, and conducting implementation and training activities for project success.
  • Trusted to facilitate collaboration as a cultural liaison between diverse local and remote teams while
    • exercising independent judgment and personal initiative with a strong commitment to quality, accountability, and change management leadership;
    • maintaining confidentiality and security of private, personal, and organizational information;
    • employing empathetic interpersonal and communication skills to interact with others and effectively resolve issues in a professional and respectful manner; and
    • articulating complex topics to technical and non-technical audiences in tailored and effective messaging that is clear, usable, concise, engaging, and easy to understand.
Her Story
1975

Budding Entrepreneur

Lynne begins working in marketing and promotions by helping her mother with the family-owned dance studio and gets her hands on new technology when her stepfather, and electronics technician, teaches her how to solder solid state electronic circuitry, build a radio on a breadboard, and play text-based “adventure” games on a Teletype terminal.

1982

Computer Science Engineering at ASU

Lynne graduates a year early from high school (later to find out that her GPA of 4.823/5.000 ranked her 12th in her class – in the top 3% – when everyone else finished high school) and tests into the highest level math class open to freshmen (Advanced Calculus) at Arizona State University. She moves from rural Illinois to Arizona to begin coursework for a Computer Science Engineering degree.

1987

Graduates with B.S. Marketing Degree

A core class in CSE (assembly language) gets the better of Lynne and she changes her major to Business. She puts herself through school by working 30+ hours a week and with the help of government financial aid, completing a Bachelor of Science degree in Marketing from ASU.

1988

Marketing Assistant

from 8/88 to 2/89

at AMERICAN CYBERNETICS, INC., Tempe AZ

1989

Communications Coordinator

from 2/89 to 2/90

at CONCEPT ADMINISTRATORS, Sacramento CA

1990

Technical Writer

from 2/90 to 9/90

at HANSEN TECHNOLOGIES, Sacramento CA

1993

Food and Beverage Manager

from 2/93 to 2/94

at AMF BOWLING CENTER, Longwood FL

1994

Technical Writer

from 3/94 to 2/95

Software Trainer • Technical Support
at RUPP TECHNOLOGY CORPORATION, Phoenix AZ

1995

Applications Specialist

from 2/95 to 10/95 & 10/96 to 9/97

Technical Writer • Software Trainer • Technical Support
at FOROB, INC., Scottsdale AZ

Over-the-Road Truck Driver

from 1/96 to 6/96

at DICK SIMON TRUCKING, Salt Lake City, UT

1997

Technical Writer • Marketing Coordinator

from 9/97 to 5/98

at AMERICAN CYBERNETICS, INC., Tempe AZ

1998

Administrative Assistant

from 11/98 to 6/99

at EMMONS ARCHITECTS, Portland OR

Website Coordinator

from 11/98 to 7/00

Content Manager • Website Designer
at PARROTT CREEK CHILD & FAMILY SERVICES, Portland OR

1999

Website Designer

from 7/99 to 7/00

Office Assistant • Technical Support • Bookkeeper
at RESTAURANT SERVICES, INC., Portland OR

2000

Technical Writer

from 8/00 to 7/07

Copy Writer • Editor • Website Designer • Graphic Designer
FREELANCE – Bethlehem PA – Tempe AZ

2007

Phlebotomist

from 3/07 to 5/07

at PHOENIX INDIAN MEDICAL CENTER, Phoenix AZ
and SONORA QUEST LABORATORIES via ON ASSIGNMENT HEALTHCARE, Scottsdale AZ

Art Director

from 8/07 to 3/08

Writer • Website Designer • Project Manager • Software Trainer
at INFLUENCE AT WORK, LLC, Tempe AZ

2008

Technical Writer • Marketing Consultant

from 3/08 to 10/10

Technical Writer • Marketing Consultant • Copywriter • Pro Blogger • Content Manager • Multimedia Producer • Project Manager • Graphic/Web Designer
at ROBINS EGG MULTIMEDIA, LLC

2010

Graphic Designer

from 10/10 to 12/10

at GOODWILL INDUSTRIES via SNELLING STAFFING SERVICES, Macon GA

Marketing and Communications Administrator

from 12/10 to 2/12

Copywriter • Content Manager • Graphic/Web Designer • Project Manager • Multimedia Producer
at NATIONAL ASSOCIATION OF TEACHERS OF SINGING, INC., Jacksonville FL

2012

Quality Control Analyst • Technical Writer

from 4/12 to 7/12

ninety-day contract at LENDER PROCESSING SERVICES, INC. via APPLEONE, Jacksonville FL

Web Content Coordinator

from 8/12 to 11/12

Content Manager • Project Manager • Pro Blogger • Copywriter
at VAST BRIDGES, INC., Jacksonville FL

2013

Technical Writer at GE

from 9/13 to 9/14

One-year contract at GE Bently Nevada, Minden, NV

2014

Technical Writer at Intel

FROM 9/14 to 1/16

Converted to permanent (Human Factors Engineer) from contract (Technical Writer) in April 2015 at Intel Corporation, Hillsboro, OR

2016

Technical Writer at American Express

from 07/16 to 10/16

Contract via IntraEdge to work with Big Data teams to develop documentation of requirements, specifications, and procedures in Confluence knowledge management system.

Content Director at Cornerstone Advisors

from 10/16 to 1/17

Content Director/Manager • Project Manager • System Designer/Developer • UX Researcher
at Cornerstone Advisors, Scottsdale AZ

2017

Project Manager • Website Developer

from 1/17 to 5/17

Project Manager • Website Developer
at ROBINS EGG MULTIMEDIA, LLC

Technical Writer • Project Manager

from 5/17 to 8/17

Technical Writer • Project Manager • Business Systems Analyst • Instructional Designer
NEC Corporation of America via PeopleNTech, Rancho Cordova, CA

Project Manager • Business Systems Analyst

from 8/17 to 6/18

Project Manager • Business Systems Analyst at Conduent, Inc., Sacramento CA

2018

Project Manager • Business Systems Analyst

from 6/18 to present

Project Manager • Business Systems Analyst at UC Davis Health, Sacramento CA
Next?

SOFTWARE SKILLS

Robotic Process Automation (RPA) • No-Code Low-Code Platforms


Microsoft Power PlatformIntermediate

Power AppsIntermediate

Power Automate (Flows)Intermediate

Power BIBeginner

Power Virtual AgentsBeginner


Microsoft ApprovalsIntermediate

Microsoft FormsExpert

Microsoft ListsExpert

Microsoft OfficeExpert

Microsoft OutlookExpert


Microsoft SharePointExpert

Microsoft TeamsExpert

Microsoft PlannerExpert

Common Data Service (CDS)Beginner

Dataverse (for Teams)Beginner


AirtableBeginner

InfinityIntermediate

Google Apps ScriptBeginner

Mac/iOS ShortcutsBeginner

ServiceNowBeginner

ZapierBeginner

Zoho CreatorBeginner

Data Aggregation and Analysis


Apple NumbersIntermediate

Google SheetsIntermediate


Microsoft AccessIntermediate

Microsoft Power BIBeginner


Microsoft ExcelAdvanced

MySQLBeginner


QualtricsIntermediate

SurveyMonkeyIntermediate

TableauIntermediate

Project Management • Collaboration


Microsoft BookingsIntermediate

DelveAdvanced

GroupsAdvanced

MyAnalyticsAdvanced

OneDriveExpert

OneNoteExpert

OutlookExpert

PlannerExpert

ProjectAdvanced

SharePointExpert

SkypeExpert

TasksExpert

To DoExpert

Visual Studio Team Foundation Server (VS-TFS)Intermediate

VivaBeginner

WhiteboardAdvanced


Google CalendarAdvanced

ChatAdvanced

DocsExpert

DuoAdvanced

DriveExpert

FormsAdvanced

GmailExpert

GSuiteAdvanced

Hangouts/MeetIntermediate

JamboardIntermediate

KeepIntermediate

SheetsAdvanced

SlidesIntermediate

TasksIntermediate


AirtableIntermediate

AsanaIntermediate

BasecampIntermediate

Be.LiveIntermediate

BitbucketAdvanced

BoxAdvanced

ConfluenceExpert

CriklIntermediate

DiscordBeginner

FluentCRM ProIntermediate

iCloudAdvanced

IglooBeinner

InfinityAdvanced

JamaIntermediate


Jira SoftwareAdvanced

Jira Work ManagementAdvanced

JiveBeginner

RakeIntermediate

SalesforceIntermediate

ServiceNowBeginner

SlackIntermediate

SmartsheetAdvanced

TrelloAdvanced

TogglBeginner

WebexAdvanced

WrikeIntermediate

ZoomAdvanced

Workflow • Diagram • Presentation


Apple KeynoteAdvanced

GliffyIntermediate

Google DrawingsBeginner


Google SlidesIntermediate

Invision FreehandAdvanced

LucidchartAdvanced


LucidsparkIntermediate

Microsoft PowerPointExpert

Microsoft VisioExpert


MiroAdvanced

PreziIntermediate

SlideShareIntermediate

Content Development


Adobe Acrobat DCExpert

Adobe Creative SuiteExpert

Adobe FrameMakerIntermediate

Adobe InDesignExpert

Adobe SignExpert

Apple KeynoteExpert

Apple NumbersExpert

Apple PagesExpert


Atlassian ConfluenceExpert

Constant ContactExpert

Content VillianExpert

DocuSignExpert

Google DocsExpert

Google FormsAdvanced

Google SheetsAdvanced

Google SlidesIntermediate


MailChimpIntermediate

Microsoft PublisherAdvanced

Microsoft SharePointExpert

Microsoft WordExpert

PostagaBeginner

QuarkXPressIntermediate


RADAARBeginner

SendFoxBeginner

SendGridBeginner

SendinblueBeginner

WordPerfectAdvanced

Instructional Design • Learning Management Systems (LMS)


AcadleBeginner

Adobe CaptivateExpert

Adobe RoboHelpExpert


Articulate/Rise 360Advanced

CamtasiaExpert

Madcap FlareExpert


ScreenFlowExpert

SnagItExpert

Thrive ApprenticeAdvanced


Thrive LearnBeginner

UC Learning CenterIntermediate

Web Development • User Interface Design • Content Management


Adobe Business CatalystAdvanced

Adobe DreamweaverAdvanced

Adobe XDBeginner

AkismetIntermediate

AlfrescoAdvanced

Axure RP 7Intermediate

b2evolutionAdvanced

BalsamiqIntermediate

Bing Webmaster ToolsIntermediate

BootstrapIntermediate

Bunny.netBeginner

CookieYesIntermediate


CSS3Intermediate

DrupalIntermediate

ElementorBeginner

Fluent Forms ProBeginner

GitBeginner

GitHubBeginner

GitLabBeginner

Google AnalyticsIntermediate

Google SitesIntermediate

Google Webmaster ToolsIntermediate

HootSuiteExpert

HTML5Intermediate


HubspotIntermediate

Hy.pageIntermediate

IglooBeinner

JavaScriptBeginner

JiveBeginner

JoomlaIntermediate

MarketoIntermediate

MagentoAdvanced

NucleusAdvanced

PHPBeginner

Piar.ioBeginner


Presto Player ProIntermediate

Radius Web ToolsAdvanced

TrackDuckIntermediate

Thrive CartIntermediate

ThriveSuiteAdvanced

TweetDeckExpert

VolusionAdvanced

WordFence SecurityIntermediate

WordPressAdvanced

WP Social Ninja ProBeginner

WPvividIntermediate

YoastAdvanced

Zion BuilderBeginner

Multimedia Design and Development


Adobe After EffectsIntermediate

AuditionIntermediate

BridgeAdvanced

Creative CloudExpert

FireworksExpert

FrescoBeginner

IllustratorAdvanced

LightroomIntermediate

PhotoshopAdvanced

Photoshop ExpressIntermediate

Premiere ProIntermediate

Premiere RushIntermediate


Apple Final Cut ProIntermediate

GarageBandIntermediate

iMovieExpert

LogicIntermediate

MotionIntermediate

PhotosExpert

QuickTime ProAdvanced

SoundTrack ProAdvanced


AimersoftAdvanced

CanvaIntermediate

CrelloIntermediate

Filmstro ProIntermediate

HappyScribeBeginner

Microsoft StreamAdvanced


MovieMakerExpert

SoundCloudAdvanced

VimeoExpert

VistaCreateIntermediate

YouTubeExpert

PORTFOLIO

TESTIMONIALS

From the first day we worked together I was impressed with Lynne’s ability to relate to clients and understand their concerns, and then to work patiently with them to find a solution. She was incisive and articulate, and had a real knack for taking the complex and opaque and making them easily understood. She also had a great work ethic, and always seemed to work harder than anyone else to be good at her job. However, I most appreciated that she was an authentic and sincere colleague, and a real pleasure to work with.

— David Newton, Analytics Manager, Computer Sciences Corporation


In addition to producing excellent documentation and relating well with clients, Lynne provided thoughtful, well-researched recommendations outside her job scope. She is professional in her attitudes but also warm and generous with others which makes her a person with whom colleagues and clients want to work.

— Sher Hurlburt, President, Forob, Inc.


I worked with Lynne when she was our Marketing and Communications Administrator at National Association of Teachers of Singing. She has excellent skills in web design, graphic design, and content management. I collaborated with her on various projects and enjoyed working with her; she is detail oriented, creative, and an excellent writer. Lynne also developed and implemented new social media and email marketing campaigns for our organization, and she did an excellent job. I would recommend Lynne to anyone looking for a dependable, creative person with a variety of excellent skills.

— Deborah Guess, Director of Operations, NATS, Inc.


From discovery sessions, development, QA and production support, she has proven the ability to manage time lines, complete tasks, and produce quality results. Lynne is a self-starter who can be trusted to complete tasks on deadline with minimal oversight. She is also not afraid to speak her mind when she sees inconsistencies or potential road blocks, which makes her a valuable asset to any development or management team. Lynne was a key part of the success of our projects and for this reason I recommend her without reservation for a wide range of positions within technical writing, project management, quality assurance and intellectual property management (copywriting). I believe she would be an asset for any company.

— Todd Farran, Consultant, CedarCrestone Inc.

Download a letter of reference from Mr Farran.


While not a programmer herself, she was extremely capable in developing proficiency with complicated software to author and revise help systems and manuals, as well as test alpha and beta versions to discover bugs and improve the user interface. Her effectiveness in communicating with our programming and support team focused on developing clear, detailed, and comprehensive solutions that improved the value of the end-product and enhanced service-after-the-sale. I highly recommend her as an effective communicator and versatile member of a software development team. She is a consummate professional, helpful, friendly, and enthusiastically takes on new tasks.

— John Perona, Director of SalesLogix Product Development, Sage Software


Lynne was very good with our customers and understood that sometimes the customer just needed a bit of ‘hand holding’ while learning about their new software. Before Lynne joined Rupp Technology, our documentation was incomplete and lacked the finesse it needed. Lynne did a great job of updating and managing our documentation, and her efforts helped us all. I recommend Lynne to anyone that is looking for someone that listens and learns from both your internal teams and your external customers. This mix can be a challenge, but Lynne did it very well.

— Mark Mahoney, Data Manager, ConocoPhillips


We had web skills in our organization, but our efforts were falling short. Lynne changed all of that. It was evident that she knew how to help an organization become web competent and succeed. Thanks to Lynne, we were successful in our mission and met our goals. Lynne is a hard worker and even more of an expert than she was a few years ago. I encourage you to employ her skills to solve your challenges. Lynne has the technical skills to make a difference.

— Tom Brady, Former Executive Director, FolkTime


As owner of Stage Door Access in NYC, I thoroughly enjoyed collaborating with Lynne to develop a partnership with National Association of Teachers of Singing and formulate a mutually beneficial sponsorship of NATS’ first National Music Theater Competition. Her creative approach and enthusiastic communication style facilitated a relationship that will prevail for years to come. Lynne’s warm and engaging personality is conveyed over telephone and email with professionalism, tact, and integrity. If she were to relocate to NYC, I would invite her to join our team without hesitation.

— Ryan Saab, Owner, Stage Door Access


As a CMCT for Influence At Work I relied heavily on Lynne’s work when conducting POP workshops. The presentations she developed were user friendly for the trainers and engaging for students. If you hire Lynne you will appreciate her creativity.

— Brian Ahearn, Senior Sales Consultant, State Auto Insurance


Her professionalism and work ethic are strong… Her calm demeanor and professionalism are appreciated. Lynne is a creative inpidual and as such has applied her considerable skills in this area to bring together and integrate the look and design of a variety of published materials. She is building a strong social media network for NATS and has contributed constructive ideas to areas outside her purview in the office. [Her strengths include]: strong design and project management skills, excellent understanding of media trends and social media, ability to work on many projects at once.

— Allen Henderson, Executive Director, NATS, INC.

Download a letter of reference from Allen Henderson


Lynne has the professional ability to be creative, write from any personae, self manage, manage others, create processes/procedures to keep a steady workflow and get things done, and works hard to ensure the job gets done, right. I recommend any employer to seriously consider Lynne to head up their content department.

— Scott Michie, Operations Director, VAST BRIDGES, INC.


Lynne… showed herself to be highly skilled in the IT realm for which she was hired. In addition to her skills, she also exhibited levels of conscientiousness, enthusiasm, and focus that further enhanced her worth to the organization.

— Robert B Cialdini, PhD, President, INFLUENCE AT WORK

Download a letter of reference from Dr Cialdini.


I was hired by NATS to provide website support. Lynne was in charge of communicating website issues to myself that were reported by NATS members and staff. Lynne has done an excellent job in documenting the issues, testing and verifying tasks upon completion. Lynne was also available for any discussions by phone or Skype which helped expedite the work from our end.

— Jacob Hodara, Joomla! CMS Designer/Developer, jh! design


I was very much impressed with your presentation; it showed extensive knowledge, along with excellent preparation and content. You must have noticed the rapt attention of your audience.

— Richard Sjoerdsma, Editor-in-Chief, Journal of Singing


Thank you for making the first half of 08 so successful for all of us at IAW. Your positive attitude, creativity and insights make us all better… You under-promised and over-delivered!

— Bobette Gorden, Vice President, INFLUENCE AT WORK


Lynne and I met when I was doing my Influence training at Arizona State University – she managed all aspects of the presentation and collateral work provided to all of us in a highly professional and personable manner. Highly recommended!

— Stephen Denny, Founder, Decision Triggers


Thank you, Lynne! I think your work with NATS’ social networking has really helped a lot of members feel more connected to the organization!

— Ellie Seligmann, Colorado Chapter President, NATS, INC.


[Your video production workflow is] extremely logical, well organized and exciting to have this ability applied towards the RCIA mission. You are a great addition to the team. Thank you for your service!

— Carol Springer Sargent, RCIA Sponsor Coordinator, St Joseph Catholic Church


Your graphic design work was great with the newsletter! Click through rose 47% while sales rose 18% when compared to Sep1st!

— Ryan Hogan, CEO, WarWear.com


[She is a] true professional. Lynne overdelivered and was really efficient. I can’t praise her enough. Will definitely be using her again!

— John Hartie, Director, Fusionetics


Lynne is a wonderful and reliable person, she is a great addition to any team!

— Erin Lehnus, Packaging Maven, Columbia Sportwear


BLOG

June 1 2018

6/18 to present Project Manager • Business Systems Analyst UC Davis Health, Sacramento CA UC DAVIS HEALTH – IT Information Security Office, 06/2018 – 06/2019 Worked closely with IT Information Security Office leadership to manage and direct large scale internal[…]

August 1 2017

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May 1 2017

5/17 – 8/17Technical WriterNEC Corporation of America via PeopleNTech, Rancho Cordova, CA Developed end-user documentation (user guides, video tutorials) for biometrics product customers that included United States Customs and Border Protection and Los Angeles County Sheriff’s Department Performed analysis of[…]

January 4 2017

1/17 – 5/17Project Manager • Website Developer ROBINS EGG MULTIMEDIA, LLC Assisted cross-functional teams that included subject matter experts, solution architects, software developers, and testers to document and improve processes, procedures, workflows, and process flows Developed B2B and B2C websites[…]

October 1 2016

10/16 to 1/17 Content Director Cornerstone Advisors, Scottsdale AZ Assisted in Agile project management of cross-functional teams that included subject matter experts, solution architects, website developers, testers, and operational/administrative staff during website launch Developed and implemented SEO Rollout Plan for[…]

July 13 2016

7/16 – 10/16 Technical Writer American Express via IntraEdge, Phoenix AZ Technical Writing: Contracted to work with Big Data teams to develop documentation of requirements, specifications, and procedures in Confluence knowledge management system. User Experience Design: Developed Confluence Style Guide[…]

September 20 2014

In above video: demo of one of the projects on which I worked starts at about 26 minutes into the video; presented by then product owner, Sangeeta Ghangam. 9/14 – 1/16 Technical Writer • Human Factors Engineer INTEL CORPORATION, Hillsboro OR[…]

September 9 2013

9/13 – 8/14 Technical Writer GENERAL ELECTRIC (GE OIL & GAS), Minden NV one-year contract via DIRECT TECHNOLOGY Technical Marketing Collateral – Creation of customer-facing content from existing internal documents written by Field Application Engineers (FAEs). Interfaced with SMEs, revised content for[…]

February 8 2013

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If you haven’t heard it by now, we’ll say it here again, “You’re losing money if your online business isn’t mobile-friendly.” Internet marketing experts are weighing in with their 2013 predictions and trends and, overwhelmingly, they agree that mobile is[…]

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