2/95-10/95
10/96-9/97
Applications Specialist
Technical Writer • Software Trainer • Technical Support FOROB, INC., Scottsdale AZ
- Writing and design of new end-user training guide and online help system
- Development of end-user training program for time tracking software
- Design and development of corporate website
- Design and production of multimedia electronic brochure
- Advised development team to enhance UX of software UI design
- Conducted live training sessions for groups and individuals
- Provided end-user and internal hardware and software technical support
- Software/Tools Used – RoboHelp, Dreamweaver, PageMaker, Photoshop, Designer, AuthorWare, Microsoft Office (Word, Excel, Outlook)