Applications Specialist
Technical Writer • Software Trainer • Technical Support FOROB, INC., Scottsdale AZ

  • Writing and design of new end-user training guide and online help system
  • Development of end-user training program for time tracking software
  • Design and development of corporate website
  • Design and production of multimedia electronic brochure
  • Advised development team to enhance UX of software UI design
  • Conducted live training sessions for groups and individuals
  • Provided end-user and internal hardware and software technical support
  • Software/Tools Used – RoboHelp, Dreamweaver, PageMaker, Photoshop, Designer, AuthorWare, Microsoft Office (Word, Excel, Outlook)