6/18 to present

Project Manager • Business Systems Analyst

UC Davis Health, Sacramento CA

UC DAVIS HEALTH – IT Information Security Office, 06/2018 – 06/2019

  • Worked closely with IT Information Security Office leadership to manage and direct large scale internal communications programs to raise the visibility of the security team and shape its reputation as welcoming collaboration to achieve organizational security goals
  • Performed business systems analyst activities for implementation of a revised UC-wide information security policy that included development of requirements and deliverable tracking methodologies and tools
  • Drove strategy and content development for a new cybersecurity awareness communications program to educate and inform UC Davis Health employees of security standards and policies
  • Developed a custom Excel-based requirements traceability matrix (RTM) system to conduct document inventory and gap analysis tasks with tracking mechanism for deliverable development, approval, distribution, and update lifecycle with a focus on rapid and iterative delivery to demonstrate compliance with a newly revised UC-systemwide information security policy
  • Collaborated with Public Affairs, Information Technology, and Information Security Office leadership and partnering with University of California Office of the President and the Systemwide Cybersecurity Awareness Team to ensure consistency and compliance with UC, UC Davis, and UC Davis Health requirements
  • Participated in large scale IT security initiatives in collaboration with subject matter experts to deliver new and revised standards, policies, and processes that included security risk assessment of technology products
  • Relied upon to research a wide variety of topics and issues relating to security and target audiences, quickly and accurately gathering information using multiple resources, applying analytical skills to interpret data and information, drawing conclusions, and displaying data to proficiently support positions taken in strategic implementation of security initiatives

UC DAVIS HEALTH – Information Technology Business Operations Department, 06/2019 – 06/2021

  • Led IT Business Operations team members in Finance, Procurement, Asset Management, Building and Admin Operations, and Human Resources to optimize processes and communication channels to improve team and user experiences across the IT Division
  • Performed complex analysis of business processes and user needs, documentation of requirements, and translation into the proper system and process requirement specifications and developed the User Guide Framework content strategy and logistics
  • Applied advanced business systems concepts to define complex systems, scope, and goals based on user needs and understanding of applicable business systems and industry requirements to deliver and manage team-facing and customer-facing communications and process/procedure documentation across multiple SharePoint and Teams sites with Microsoft 365 tool integration
  • Initiated and designed an automated system where there were no standardized policies or procedures; taking direction from IT Finance Manager, designed and developed user interface and functionality of IT Cost Savings Initiative tracking mechanism for use by all IT team members with Microsoft Power Platform that includes a low-code mobile application built in Power Apps with Microsoft Lists, verification and approval workflows in Power Automate, data reporting in Power BI, and Teams environment chatbot support in Power Virtual Agents, working at the highest technical level of systems analysis while considering the business implications of the application of technology to the current and future business environment
  • Provided mentorship, guidance, technical support, and training to new and experienced business systems analysts, communications professionals, and UC Davis Health leadership
  • Collaborated with UC Office of the President Systemwide IT Policy Director on revision of the systemwide IT Recovery (business continuity/disaster recovery) policy; Collaborated with Senior Associate Vice Chancellor and CIO, UC Santa Barbara on the UC systemwide Alternative Work Arrangements: CIO Statement of Support

UC DAVIS HEALTH – IT Information Security Office, 06/2021 – present

  • Developed custom project management and communications platforms in Microsoft 365 (Teams, Planner, SharePoint) and in collaboration with ServiceNow development teams to manage multiple projects and tasks with confidentiality and in compliance with organizational requirements
  • Developed custom requirements traceability matrix (RTM) system for new and revised IT Security Risk Assessment and Risk Register processes for vendors, open-source software, and internally developed software
  • Performed project management and business systems analyst activities for implementation of a revised UC-wide information security policy; developed requirements and deliverable tracking methodologies and tools
  • Participated in large scale IT Security initiatives in collaboration with subject matter experts to deliver new and revised standards, policies, and processes
  • Relied upon to research a wide variety of topics and issues relating to security and target audiences, quickly and accurately gathering information using multiple resources, applying analytical skills to interpret data and information, drawing conclusions, and displaying data to proficiently support positions taken in strategic implementation of IT Security initiatives
  • Worked closely with IT Information Security Office leadership to drive strategy and content development for internal communications programs to improve understanding of security team roles and responsibilities while increasing awareness of and education around cybersecurity responsibilities of all employees
  • Collaborated with Public Affairs, Information Technology, and Information Security Office leadership and partnering with University of California Office of the President and the Systemwide Cybersecurity Awareness Team to ensure consistency and compliance with UC, UC Davis, and UC Davis Health requirements
  • Collaborated with UC Office of the President Systemwide IT Policy Director on revision of the systemwide Account and Authentication Management standard