Top

Tag: technical support

July 5 1999

7/99 – 7/00 Office Assistant Technical Support • Website Designer • Bookkeeper RESTAURANT SERVICES, INC., Portland OR Assisted office manager in preparation of daily cash records Recommendation and installation of desktop and server hardware and software Provided internal hardware and[…]

September 5 1997

9/97 – 5/98 Technical Writer • Marketing Coordinator AMERICAN CYBERNETICS, INC., Tempe AZ Revision of online help system for programmer’s text editor Writing and design of new User Guide Provided internal software technical support and training Copywriting and design of[…]

February 5 1995

2/95-10/95 10/96-9/97 Applications Specialist Technical Writer • Software Trainer • Technical Support FOROB, INC., Scottsdale AZ Writing and design of new end-user training guide and online help system Development of end-user training program for time tracking software Design and development of[…]

March 5 1994

3/94 – 2/95 Technical Writer Software Trainer • Technical Support RUPP TECHNOLOGY CORPORATION, Phoenix AZ Writing and design of end-user software manual supplements, revisions, and technical articles Development of database for help desk call tracking, knowledge base, trend reporting Writing[…]

February 5 1990

2/90 – 9/90 Technical Writer Software Trainer • Technical Support HANSEN TECHNOLOGIES, Sacramento CA Writing of new end-user manuals for Fleet and Street management software Development of new standard design and layout for software manuals Revision of existing manuals to[…]

February 5 1989

2/89 – 2/90 Communications Coordinator Software Trainer • Technical Support CONCEPT ADMINISTRATORS, Sacramento CA Development and implementation of internal and external written communication procedural standards Design, writing, and editing of internal newsletter Recommendation of computer hardware and software Training and[…]

August 5 1988

8/88 – 2/89 Operations Administrator Marketing Assistant • Graphic Designer AMERICAN CYBERNETICS, INC., Tempe AZ Design of printed marketing collateral Office management, bookkeeping, shipping and receiving Software/Tools Used – PageMaker, WordPerfect, QuickBooks